GinSan Industries Return Policy
All products returned to GinSan Industries for warranty evaluation, credit, or repair must have a RMA (Returned Materials Authorization). To acquire a RMA number you must contact GinSan Industries. At the time of contact you will be asked for current shipping and contact information, description of defect, and current method of payment (account name, Visa, or MasterCard, Discover, American Express, Cash in advance or COD). GinSan Technical Support can be contacted at 1-800-446-7267 between the hours of 8:00 AM and 5:00 PM Eastern Standard Time or via email at firstname.lastname@example.org .
If a package is received without a RMA it will be refused and returned to sender.
Each RMA number is good for 90 days. If you have not used your RMA number in that time, you will have to call for a new RMA number.
These steps must be completed for any and all products returned to GinSan in order to ensure timely disposition of your return. The average lead time for in house repairs is 3 weeks. If you require expedited service a 20% expedite fee will be assessed to the total cost of repairs with a $20 minimum and $500 maximum.
GinSan has a $20 testing fee for all products that are outside of the warranty period. If the product is determined to be in a repairable condition, the testing fee will be waived and the cost of repair will be charged. For any products that are returned within the appropriate warranty period that are found to be without defect, the testing fee will be charged.
Effective June 1st, 2012 GinSan labor rate for repairs will be $75 per hour, $37.50 per half hour and the testing fee will be $20.
All warranty decisions are at the sole discretion of GinSan and are final.